Investment Operations Specialist Job Description
“We are looking for an operations specialist to manage all aspects of our company's daily operations. The operations specialist's responsibilities include managing inventory, ensuring the correct ordering of supplies, seeing to the maintenance and replacement of operational equipment, optimizing processes, overseeing the operations team, and liaising with external stakeholders.
To be successful as an operations specialist, you should be committed to improving customer experiences and able to ensure operational efficiency. Ultimately, a top-notch operations specialist should have excellent organizational, people management, and problem-solving skills.
This role typically sits within the Operations areas of stock exchanges, stockbrokers, investment managers, banks, financial advice and wealth management firms, and investment consulting and investment administration businesses. A fully competent employee will be capable of performing complex and specialised activities, be fluent in the systems and processes of the organisation, will be aware of the wider risk implications of their role and the business, and they may have training or supervisory responsibilities within their area of expertise. Typical activities that may be carried out by a fully competent employee include, but are not limited to:
Managing day-to-day operations
Optimizing operational processes and procedures for maximum efficiency while maintaining quality standards
Assisting with the implementation of new processes and procedures
Identifying ways to improve customer experiences.
Ordering supplies and maintaining inventory levels
Overseeing the operations team and assigning tasks
Training new employees and ensuring that health and safety regulations are followed
Interacting with customers and suppliers, answering questions, and resolving issues
Tracking and reporting on operational performance
Maintaining policy and procedure documents
Processing and settlement of derivatives or complex investments
Calculation and management of initial and ongoing margin for derivatives positions
Valuation of complex investment portfolios
Preparation of investment performance reports for clients and investment managers
Preparation of management reports for internal review
Selection of investment funds for platforms accessed by retail customers, based on pre-defined criteria
Resolving complex issues within and across departments”
